Endoscopy

Recently, I was at a hospital at Coimbatore for consultation on gastric disorders. The hospital is known for its specialization in Gastro and Endoscopic treatment.
There was a huge crowd of patients that day when I went for the consultation. Even at 9 am, I could see about 100 patients before me in queue. Most of the patients had come empty stomach to have an endoscopy done. But none of the hospital staff do seem to note the inconvenience they cause to the patients. Inspite of the patients' empty stomach, the patients are kept waiting even till noon to get the endoscopy done. I wonder why the hospitals accept so much of appointments and still cause inconvenience to the patients. This is not the only time I have come across this. Even in Chennai and Bangalore, I have experienced the same situation and also seen the public being put in discomfort.
On discussing this with the doctor, during my consultation, he noted the main issue being population. If population is the cause, why still give that as an excuse. I strongly believe that hospitals and doctors should have a heart for service rather than a business acumen. If that is the case, they can take the following steps for better service and treatment to patients....

1. Accept only a quota of appointments per consultation day.
2. For endoscopy related appointments, do the endoscopy and have the consultation later.
3. Finish the empty-stomach related observations (like endoscopy) before starting any appointments related to non-empty-stomach cases.

What I see now in India is the excess flow of money in every sector that the service indebted to the customer is no more seen as a service but as a business transaction. The major reason is that people have become lax with the attitude of most Indians - not responding on time and with proper answers - and second in India, if you give money, things happen - corruption is having a nice dance here.

Unless and until people become more demanding and understand the value for the money they spend, the service sectors will continue to exploit the non-knowledgeable public.